Refund Policy

Last updated June 29, 2026

OurScreen is launching with a simple refund policy so early customers can try the app with confidence.

30-day refund window

If you buy an OurScreen paid plan and it does not fit your workflow, you can request a refund within 30 days of purchase.

What is covered

The 30-day refund window applies to the OurScreen yearly launch plan and the limited Founder Lifetime offer for the core local Mac app.

How to request a refund

Email support@ourscreen.app with the email address used at checkout and a short note saying you want a refund. We may ask for the order reference if we cannot locate the purchase from your email address.

Processing

Payments and refunds may be handled by our merchant of record or payment provider. Once a refund is approved, the exact timing depends on the payment method, bank, and provider processing timelines.

License access after refund

When a refund is issued, the related OurScreen license may be cancelled or deactivated.

Abuse and exceptions

We may decline refund requests that are outside the 30-day window, connected to abuse, fraud, chargeback misuse, or repeated refund behavior.

Contact

Contact support@ourscreen.app for refund questions.