OurScreen Help Center

Get from first install to finished video.

Setup help, recording checks, editing guides, activation answers, and practical workflows for teachers, creators, and product teams using OurScreen on Mac.

Start here

The fastest path to your first recording

Follow these steps before recording a real lesson or product demo.

1

Download the Mac app

Download the signed and notarized OurScreen app, move it to Applications, and open it.

Open download page
2

Activate your trial or license

Enter the email address and activation code from your trial or purchase email. The app shows your current plan after activation.

Compare plans
3

Choose source and devices

Select the screen or window, camera, microphone, and system audio before recording. Do a 30 second test first.

Check permissions
4

Record, review, export

Use full-screen preview to check zooms, captions, camera placement, and audio before sending the final video.

Preview guide
Mac permissions

When the screen is blank or permission appears again

macOS controls screen capture tightly. If you granted permission but still see a blank source, quit and reopen OurScreen after enabling Screen Recording.

Most common fix:

System Settings -> Privacy & Security -> Screen Recording -> turn OurScreen on -> quit and relaunch OurScreen.

Permission checklist

  • Screen Recording: required for display and window capture.
  • Camera: required for camera bubble, presenter camera, and full camera scenes.
  • Microphone: required for voice recording.
  • Accessibility: optional, used for click tracking and auto-zoom from clicks.
  • Relaunch: required by macOS after changing Screen Recording permission.
Activation and payment

Trial, yearly, and Founder access

Start with a 15-day trial or choose a paid plan. Your activation code and download link are sent by email, and the app shows the plan connected to your code.

Access types

  • 15-day trial: best for testing the app before purchase.
  • $25/year: simple yearly access for the core Mac app.
  • $59 Founder Lifetime: one-time access to the core Mac app under the terms shown on the pricing page.
  • Support: email support@ourscreen.app for activation or billing help.
FAQ

Common OurScreen questions

Does OurScreen upload my recordings?

OurScreen does not upload recordings as part of recording, editing, or export. Your project files and media stay on your Mac unless you choose to share or upload an exported file.

Why does macOS ask for Screen Recording permission?

macOS requires explicit permission before any app can capture your screen. After enabling it, quit and reopen OurScreen so macOS applies the change.

Can I record system audio and my microphone?

Yes. OurScreen is designed for screen, system audio, microphone, and camera workflows. Always record a short test before an important video.

Can I draw on another app while recording?

Yes. Use Explain tools to mark the screen when you want to point, circle, highlight, or draw over a page or app during a recording.

Where do I get app updates?

OurScreen includes automatic updates. New signed releases are delivered through the app, and you can follow recent changes in the changelog.